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Thank you for your support and trust. Your satisfaction is our only standard. If you are not completely satisfied with the product you received, we are here to support you at any time.

1.30-Day Worry-Free Return Guarantee
We offer a 30-day return guarantee from the date of receipt (based on the logistics signing date).

Return Conditions: The product must be in its original condition, unwashed, undamaged, and with all original tags intact.

2.Damaged, Defective, or Incorrect Items
Please inspect your goods immediately upon receipt. If any of the following occur, please contact us within 48 hours:

The product is damaged during shipping.

The product received is not as ordered (wrong item).

The product has manufacturing defects.
Solution: For these cases, we will cover the return shipping costs, and we will arrange for an expedited reshipment or a full refund.

3.How to Initiate the Return Process (Simple Four Steps)
To ensure an efficient refund process, please do not return the product without prior communication:

Contact Customer Service: Send an email to our official customer service email, providing your order number and reason for return (if it’s a quality issue, please attach clear photos).

Get Authorization: Our team will review and send you a Return Merchandise Authorization (RMA) and detailed instructions within 24 hours.

Arrange Pickup: For eligible returns, we will provide a prepaid shipping label or coordinate a logistics company to pick up the item. You won’t need to pay for return shipping.

Send the Package: Properly package the product and hand it over to the courier.

4.Refund Instructions

Inspection Time: We will complete the quality check within 3-5 business days after receiving the returned product.

Refund Path: Once the product passes the inspection, the refund will be automatically returned to your original payment account.

Time to Arrival: Refunds typically arrive within 10 business days. If you have not received it after 15 business days, please contact your issuing bank or get in touch with us, and we will provide you with a transaction reference number.

5.Contact Us
If you have any questions about returns or exchanges, feel free to contact us through the following method:

Official Customer Service Email: MonoFrameService@outlook.com